service is here.
People's expectations for customer service have changed. And it’s time the health care industry changed, too. At AmeriHealth Administrators, we’re leading the way.
Customer service in the health care industry is often designed to serve the needs of the company, not the needs of the customer. Success is frequently measured solely by the brevity of a call. At AmeriHealth Administrators, we have a different model. In fact, our customer experience advocates’ productivity is measured by one thing: How helpful they are.
Culture of stewardship
At AmeriHealth Administrators, our commitment to service and collaboration goes well beyond the member. We want to help everyone in the health care system work together better, and that starts by putting our clients, producers, health care providers, and members first.
Whether it’s connecting data or people, we want to help you find the best solution for you. It’s help, evaluated by how helpful it is. That shouldn’t sound novel, but it is.
Help when people need
When facing a serious illness or medical condition, an individual’s focus should be on getting well. But having to navigate the health care system, find support, and manage potential barriers can be overwhelming. That’s where our case managers come in.
AmeriHealth Administrators has a team of registered nurses, health coaches, and case managers to help. They use their health care expertise, compassion, and knowledge of your plan member’s benefits to help guide them through the system. They work with your members to help develop care plans and support physicians’ treatment plans, identify potential obstacles, and provide solutions wherever possible. Our nurses can help coordinate care between members and their entire health care team, including caregivers, patient support systems, and community resources.
Our case managers became nurses so they could help people. At AmeriHealth Administrators, they have that opportunity.
Empowering the Customer Experience with information
There is nothing more important or personal than an individual’s health, so when members have a question or are in need, it’s crucial the people they turn to are armed with information, compassion, and an ability to help.
AmeriHealth Administrators is leveraging our LEAP Technology to provide our customer experience advocates and client services teams the information they need to see a more complete picture of a request and, in turn, offer more complete help.
Case StudyOur Nurses Make A Difference
Dealing with a child’s lengthy illness can cause anxiety for parents. Thankfully, our nurses can help navigate the health care system and manage covered services.