Provider Inquiries

Contact Information

Precertification	Call — Please call the number on your patient’s ID card. 24 hours a day, 7 days a week Click — Tap into iEXCHANGE^®, our online provider service offered by MEDecision, Inc., to manage precertification requests and treatment updates.
Provider Services	Contact our Provider Services Representatives with questions about your participation status or related topics Call — 1-800-841-5328 8 a.m. to 5 p.m. ET. Voicemail 24/7 — calls are returned by the following business day Email — Email our Provider Services Representatives.
Claims, benefits, and eligibility	Click — Tap into NaviNet^®, our online provider service offered by NaviNet, to view patient eligibility, benefits information, and claims history. Call — To speak with an AmeriHealth Administrators Customer Service Representative at the toll-free service phone number on your patient’s ID card. 8 a.m. to 5 p.m. ET. Voicemail 24/7 — calls are returned by the following business day Email — Email our Customer Service Representatives.
FutureScripts^®	Call — 1-888-678-7013 9 a.m. to 5 p.m. EST Click — Visit FutureScripts to download applicable prior authorization or direct ship injectable request forms and fax to 1-888-671-5285.
NaviNet^®	1-888-482-8057
iEXCHANGE^®	1-888-444-4617
For correspondence	Write to AmeriHealth Administrators at the claims submission address on your patient’s ID card.